Our performance Repairs service

The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.

A GreenSquareAccord tradesman smiling in his van

Our performance

Customer satisfaction
Month Average customer satisfaction score
July 2024 90%
August 2024 90%
September 2024 90%
October 2024 86%
November 2024 90%
December 2024 90%
Fixed right first time
Month Issues fixed right first time
July 2024 87%
August 2024 86%
September 2024 87%
October 2024 88%
November 2024 89%
December 2024 90%
Routine repairs completed within 28 days
Month Repairs completed within 28 days
July 2024 82%
August 2024 87%
September 2024 87%
October 2024 89%
November 2024 89%
December 2024 85%