Our performance Repairs service

The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.

A GreenSquareAccord tradesman smiling in his van

Our performance

Customer satisfaction
Month Average customer satisfaction score
August 2024 90%
September 2024 90%
October 2024 86%
November 2024 90%
December 2024 90%
January 2025 90%
Fixed right first time
Month Issues fixed right first time
August 2024 86%
September 2024 87%
October 2024 88%
November 2024 89%
December 2024 90%
January 2025 91%
Routine repairs completed within 28 days
Month Repairs completed within 28 days
August 2024 87%
September 2024 87%
October 2024 89%
November 2024 89%
December 2024 85%
January 2025 93%