Our performance Repairs service

The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.

A GreenSquareAccord tradesman smiling in his van

Our targets

Customer satisfaction: 95%. Fixed right first time: 85%. Routine repairs completed within 28 days: 98%.

Our performance

Customer satisfaction
Month Average customer satisfaction score
March 2024 88%
April 2024 90%
May 2024 88%
June 2024 90%
July 2024 90%
August 2024 90%
Fixed right first time
Month Issues fixed right first time
March 2024 89%
April 2024 90%
May 2024 89%
June 2024 87%
July 2024 86%
August 2024 87%
Routine repairs completed within 28 days
Month Repairs completed within 28 days
March 2024 79%
April 2024 85%
May 2024 81%
June 2024 82%
July 2024 87%
August 2024 87%