FAQs

Since we announced the plan for Accord and GreenSquare to merge we have asked for customers and other stakeholders to let us have their feedback, the most frequently asked questions are answered below.

Why did Accord and GreenSquare merge?

It wasn’t about merging any two housing associations, Accord and GreenSquare chose to merge because we shared the same values and ambitions for expanding and enhancing locally-focused services to customers. It was merger of equals that has created a stronger and more resilient organisation that’s more ‘future-proof’ and ready to deal with future challenges. Put simply, we can do more together – and do it better – than we could on our own.

Was the merger a money-making exercise?

GreenSquareAccord is a not-for-profit organisation, which means that unlike commercial businesses, we do not make profits for owners. All of the money we receive and generate is used to deliver services and to keep things running. We’re constantly looking for ways that we can make our money go further so we can deliver more for you with the resources we have.

Did the merger affect customers’ tenancies or leases?

No, tenancy rights and conditions have remained exactly the same.

Will GreenSquareAccord be putting resources into existing homes?

Yes. We will absolutely invest more in existing homes, one of the ways we will do this is by being more efficient in the way we operate. This will free up resources to invest in existing homes and regeneration activities and help us to build much-needed new homes. We believe that GreenSquareAccord will benefit from the combined resources, meaning customers will too.

Will offices be closed down?

No, there are no immediate plans to change offices. In future we will explore the option of opening local ‘hubs’ as part of our extra investment in local community-focused services.

What impact has the merger had on investment in local communities?

The larger organisation has more resources – and increased numbers of homes in places like Gloucestershire and Oxfordshire. This makes it possible for GreenSquareAccord to deliver new and improved services for all, including in localities where this hasn’t always been feasible.

What disadvantages have there been to merging?

We undertook a process known as ‘due diligence’ to ensure that the merger was of no detriment to the organisation or our customers. One short-term disadvantage has been the amount of time and resources required to achieve the merger and align the systems and people from both organisations, but this has resulted in long-term benefits which make good business sense.

What have been the costs associated with the merger?

The merger inevitably involved staff time and external advisors’ costs in the short term. The costs of the merger have been absorbed by the new organisation – and the savings made in the longer term will mean we are able to improve, and add to, the services customers benefit from.

Have your phone numbers stayed the same?

The telephone number for GreenSquareAccord is 0300 111 7000. However, all previous phone numbers will be active for some time. You can continue to contact us, by phone, email or via the website.

Has the merger opened up more jobs?

We are regularly recruiting for people to work for us, if you are interested in finding out more about our latest vacancies, please visit our jobs page.

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