Progress Check sets out how we’re doing against our strategy objectives

A new report sets out how we are progressing against our strategy objectives.

Progress Check, published on our website, supplements the Customer Annual Report and Financial Statements we produce every year.

When we launched our Simpler, Stronger, Better strategy in April 2023 we promised to publish a report each year to outline the progress we are making against each of our four objectives.

Progress Check includes:

• a summary of what we achieved in year one
• our priorities for year two
• where we are on our five-year journey
• key performance indicators.

Ruth Cooke, our Chief Executive, said: “We believe it’s important we track and publish our progress against our objectives. We also recognise that while our headline objectives will not change, the work we do under each of them, and the timing of our work is likely to evolve. That’s why we have committed to publishing an annual progress report.

“After a busy, challenging and exciting year one I am delighted to be able to share this update and showcase the very real progress we have made against each of our objectives. While we recognise we are still in the early stages of our journey, it is clear we have made significant steps forward and driven real improvements to our services.

“As we look to year two, we will continue to move forward with transformational projects we set in motion this year and start some new projects which will drive improvements in our homes and services.

“At the heart of all of this is a commitment to our customers and we look forward to working with our customers to continue to drive positive change.”

You can read our Progress Check here.

Find out more about our Simpler, Stronger, Better strategy here.