How we process personal data

‘Processing data’ means collecting, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing, transmitting, disseminating, aligning, combining, restricting, erasing or destroying personal data.

Our scope of processing is wide and we commission a range of means to achieve this. They include a range of tools and avenues for initial collection and onward processing while the data is under our control.


  • Paper forms and notes
  • Email
  • Telephone, audio and video conferencing applications and CCTV
  • Other special-purpose computer applications
  • Digital fax

Data collecting avenues (direct and indirect data collection):

  • Records you send to us by post, email and digital fax
  • During in-person meetings/interviews and other events
  • When you talk to us over the telephone
  • When you and/or your property are captured on CCTV
  • Personal data received from partner organisations. For example; HMRC, the NHS, local authorities and the police