Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Repairs service
The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| August 2025 | 90% |
| September 2025 | 90% |
| October 2025 | 90% |
| November 2025 | 92% |
| December 2025 | 92% |
| January 2026 | 92% |
| Month | Issues fixed right first time |
|---|---|
| August 2025 | 89% |
| September 2025 | 90% |
| October 2025 | 89% |
| November 2025 | 90% |
| December 2025 | 90% |
| January 2026 | 90% |
| Month | Repairs completed within 28 days |
|---|---|
| August 2025 | 85% |
| September 2025 | 82% |
| October 2025 | 81% |
| November 2025 | 80% |
| December 2025 | 80% |
| January 2026 | 83% |