Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Repairs service
The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.
| Month | Customer satisfaction score |
|---|---|
| October | 90% |
| November | 92% |
| December | 92% |
| January | 92% |
| February | 92% |
| March | 92% |
| April | 92% |
| Month | Issues fixed right first time |
|---|---|
| October | 89% |
| November | 90% |
| December | 90% |
| January | 90% |
| February | 93% |
| March | 93% |
| April | 93% |
| Month | Repairs completed within 28 days |
|---|---|
| October | 81% |
| November | 80% |
| December | 80% |
| January | 83% |
| February | 80% |
| March | 80% |
| April | 78% |