Our performance

Repairs service

The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.

Our performance

To view the exact statistics for each month, simply hover over or tap on the data points on the charts.

Customer satisfaction
Month Average customer satisfaction score
September 2024 90%
October 2024 86%
November 2024 90%
December 2024 90%
January 2025 90%
February 2025 88%
Fixed right first time
Month Issues fixed right first time
September 2024 87%
October 2024 88%
November 2024 89%
December 2024 90%
January 2025 91%
February 2025 89%
Routine repairs completed within 28 days
Month Repairs completed within 28 days
September 2024 87%
October 2024 89%
November 2024 89%
December 2024 85%
January 2025 93%
February 2025 83%