Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Repairs service
The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| October 2024 | 86% |
| November 2024 | 90% |
| December 2024 | 90% |
| January 2025 | 90% |
| February 2025 | 88% |
| March 2025 | 90% |
| Month | Issues fixed right first time |
|---|---|
| October 2024 | 88% |
| November 2024 | 89% |
| December 2024 | 90% |
| January 2025 | 91% |
| February 2025 | 89% |
| March 2025 | 87% |
| Month | Repairs completed within 28 days |
|---|---|
| October 2024 | 89% |
| November 2024 | 89% |
| December 2024 | 85% |
| January 2025 | 93% |
| February 2025 | 83% |
| March 2025 | 88% |