Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Repairs service
The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| February 2025 | 88% |
| March 2025 | 90% |
| April 2025 | 90% |
| May 2025 | 89% |
| June 2025 | 90% |
| July 2025 | 90% |
| Month | Issues fixed right first time |
|---|---|
| February 2025 | 89% |
| March 2025 | 87% |
| April 2025 | 87% |
| May 2025 | 88% |
| June 2025 | 88% |
| July 2025 | 89% |
| Month | Repairs completed within 28 days |
|---|---|
| February 2025 | 83% |
| March 2025 | 88% |
| April 2025 | 84% |
| May 2025 | 81% |
| June 2025 | 81% |
| July 2025 | 85% |