Information in this area
-
Report a repair
The easiest way to report a repair is through our online form or customer portal.
-
Repair responsibilities
Most minor repairs are your responsibility to fix, but some repairs are our responsibility.
-
Repairs process
What happens before, during and after your repair appointment, and what we expect from you.
-
Maintaining your home
Our step-by-step guides will help you carry out simple repairs and maintenance at home.
-
Electrical servicing
We’ll service the electrical wiring in your home every five years to make sure it’s safe.
-
Gas servicing
Every year, we'll service your gas boiler and appliances to check your home is safe.
-
Upgrades and improvements
We’ll survey your home every five years to check if it’s due any upgrades or improvements.
-
Estate services
By looking after your neighbourhood, we help make it a great place to live.
-
Disrepair claims
Things to consider before pursuing a claim through a claims management company.
-
Decent Homes Standard
Our approach to meeting the government's Decent Homes Standard.