Make a complaint

Complaint form

Tell us what’s gone wrong using the form below and we’ll make sure it reaches the right team.

A woman standing outdoors against a red brick wall, leaning slightly with one arm resting along the wall. She is wearing a long-sleeved olive green turtleneck top and a black skirt with a white swirling pattern.

Submitting this form doesn’t automatically raise a complaint. If your issue is a service request, we’ll pass it to our contact centre so it can be resolved as quickly as possible. We’ll let you know if we do this. If you would prefer to speak to someone or aren’t sure what to do, please call 0300 111 7000.

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Please read our privacy notice to find out how we process and use personal data.