Our range of payment methods make it quick and easy to pay your rent and service charges.
We want to make it quick and easy to pay your rent and service charges, so we’ve got a choice of ways for you to pay. Your tenancy agreement will tell you whether you need to pay your rent weekly or monthly.
It’s important to pay your rent on time – you could lose your home if you don’t pay. If you’re struggling to afford your rent and you’re worried about paying your bills, please contact us as soon as possible.
You can pay us directly from your online customer account. You can also use your online self-service account to check your account balance and report repairs.
Set up a Direct Debit
Setting up a Direct Debit is the easiest way to make sure your rent is paid on time. Most customers can set this up online in just a few minutes, without needing to call us.
To set up a Direct Debit, please choose the link that applies to where you live:
Customers living in Locality 1 (Walsall, Wolverhampton, South Staffordshire, Cannock Chase, Stafford) and Locality 2 (Birmingham, Sandwell, Dudley, Coventry:
Direct Debit Payment Information
Find out more about which locality you come under here Our locality model | GreenSquareAccord
Once your direct debit is set up, you don't have to worry about missing a payment. We'll always let you know in advance if your rent changes and your payments change automatically.
Download the allpay app to pay your bills from your smartphone using your debit or credit card.
Just search ‘allpay’ in your device's app store.
Use your payment card to pay at any Post Office or wherever you see the PayPoint logo in convenience stores, newsagents, supermarkets and service stations.
If you haven’t got a card or need a replacement, please get in touch with us to order one.
You can call us on 0300 111 7000 to pay your rent over the phone using your debit or credit card.
Our automated payment service is available 24/7. Press 1 when you call and you’ll be transferred to our partner allpay.
If you’d prefer to speak to one of our team, you can reach us on weekdays between 8am and 7pm.
You can also speak to us to set up regular payments using your debit or credit card, so you don’t need to call us each time you want to pay your rent. Just ask our Customer Accounts team about setting up a recurring card payment.
If you’re unemployed, on a low income or claiming benefits, Housing Benefit could help you pay your rent. You may be able to claim Housing Benefit from your local council.
Housing Benefit is being replaced and most people will now need to claim Universal Credit instead. Universal Credit is designed to help people who are on a low income, out of work or cannot work.
You can find out more about Universal Credit and check whether you’re eligible on the UK Government’s website.
You could be eligible for financial support from the government, your local council, your energy provider, and charitable organisations. Visit our cost of living hub to find out more.