Today we launch our 2026 customer annual report.
The interactive flipbook showcases our performance for the 2025-26 financial year. It also highlights the impact we’ve had and the changes we have made to improve our services.
We work closely with members of our Customer Panel to shape the content and style of the report. It is now live on our website and will be emailed to customers this week.
We’re committed to listening to customer feedback about our annual report. This year, we’ve also included examples in our you said we did infographic, of how we have acted on customer panel suggestions and used their feedback to make improvements.
We want to be open with our customers about our performance, our services and how we plan to improve, and this report plays a crucial role in enabling us to achieve this.
We’re making it easier than ever to explore how customer feedback is helping shape our services. This year, the report is available in three different formats, so customers can choose the one that works best for them. They can opt for a full ‘desktop’ version, a compact version to read on your phone, or a quick-read infographic.
All social housing providers are required to produce an annual report of their performance for each financial year by the end of September by the Regulator of Social Housing.