Our policies
Our policies explain how we look after our homes and what we expect from our customers. Please contact us if you need a policy translated or provided in an alternative format.
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Aids and Adaptations Policy
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Anti-Social Behaviour Policy
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Complaints Policy
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Complaints Policy (Easy Read)
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Complaints Policy for Co-operatives
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Damp, Mould and Condensation Policy
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Home Alterations Policy
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Income Management Policy
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Lettings Policy
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Neighbourhood and Community Policy
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Privacy Notice
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Reasonable Adjustments Policy
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Remedies and Compensation Policy
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Response Repairs Policy for Co-operatives
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Responsive Repairs Policy
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Shareholding Policy
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Tenancy Policy
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Unacceptable Behaviour Policy
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Vulnerable Customers Policy