Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Complaints resolution
The graphs on this page show the performance of our complaints resolution service over time. We update this information every month so you can see how we're performing against our targets.
| Month | Customer satisfaction score |
|---|---|
| October 2024 | 48% |
| November 2024 | 54% |
| December 2024 | 60% |
| January 2025 | 83% |
| February 2025 | 55% |
| March 2025 | 55% |
| Month | Stage one complaints responded to in time* |
|---|---|
| October 2024 | 85% |
| November 2024 | 91% |
| December 2024 | 92% |
| January 2025 | 91% |
| February 2025 | 100% |
| March 2025 | 91% |
*We have updated the way we monitor performance for complaints resolution to reflect the new requirements of the Housing Ombudsman. Our infographic now reflects stage one complaints responded to in time, including both the time it has taken to acknowledge and respond to the complaints we have received.