Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Complaints resolution
The graphs on this page show the performance of our complaints resolution service over time. We update this information every month so you can see how we're performing against our targets.
| Month | Customer satisfaction score |
|---|---|
| March 2025 | 55% |
| April 2025 | 50% |
| May 2025 | 60% |
| June 2025 | 58% |
| July 2025 | 56% |
| August 2025 | 56% |
| Month | Stage one complaints responded to in time* |
|---|---|
| March 2025 | 91% |
| April 2025 | 87% |
| May 2025 | 60% |
| June 2025 | 77% |
| July 2025 | 97% |
| August 2025 | 96% |
*We have updated the way we monitor performance for complaints resolution to reflect the new requirements of the Housing Ombudsman. Our infographic now reflects stage one complaints responded to in time, including both the time it has taken to acknowledge and respond to the complaints we have received.