Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Contact centre
The graphs on this page show our contact centre's performance over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| September 2025 | 84% |
| October 2025 | 82% |
| November 2025 | 79% |
| December 2025 | 85% |
| January 2026 | 84% |
| February 2026 | 84% |
| Month | Average call waiting time |
|---|---|
| September 2025 | 2 minutes 29 seconds |
| October 2025 | 1 minute 38 seconds |
| November 2025 | 2 minutes 21 seconds |
| December 2025 | 4 minutes 3 seconds |
| January 2026 | 3 minutes 4 seconds |
| February 2026 | 3 minutes 36 seconds |
| Month | Average response time |
|---|---|
| September 2025 | 2 days |
| October 2025 | 2 days |
| November 2025 | 2 days |
| December 2025 | 2 days |
| January 2026 | 1 day |
| February 2026 | 2 days |