Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Contact centre
The graphs on this page show our contact centre's performance over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| December 2024 | 82% |
| January 2025 | 83% |
| February 2025 | 80% |
| March 2025 | 81% |
| April 2025 | 84% |
| May 2025 | 86% |
| Month | Average call waiting time |
|---|---|
| December 2024 | 3 minutes 12 seconds |
| January 2025 | 4 minutes 27 seconds |
| February 2025 | 8 minutes 33 seconds |
| March 2025 | 5 minutes 37 seconds |
| April 2025 | 4 minutes 39 seconds |
| May 2025 | 3 minutes 37 seconds |
| Month | Average response time |
|---|---|
| December 2024 | 2 days |
| January 2025 | 4 days |
| February 2025 | 4 days |
| March 2025 | 5 days |
| April 2025 | 4 days |
| May 2025 | 4 days |