Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Contact centre
The graphs on this page show our contact centre's performance over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| October | 82% |
| November | 79% |
| December | 85% |
| January | 84% |
| February | 84% |
| March | 82% |
| April | 83% |
| Month | Average call waiting time |
|---|---|
| October | 98 seconds |
| November | 141 seconds |
| December | 243 seconds |
| January | 184 seconds |
| February | 216 seconds |
| March | 218 seconds |
| April | 178 seconds |
| Month | Average response time |
|---|---|
| October | 2 day(s) |
| November | 2 day(s) |
| December | 2 day(s) |
| January | 1 day(s) |
| February | 2 day(s) |
| March | 2 day(s) |
| April | 2 day(s) |