Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Contact centre
The graphs on this page show our contact centre's performance over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| October 2024 | 82% |
| November 2024 | 82% |
| December 2024 | 82% |
| January 2025 | 83% |
| February 2025 | 80% |
| March 2025 | 81% |
| Month | Average call waiting time |
|---|---|
| October 2024 | 3 minute 55 seconds |
| November 2024 | 3 minute 2 seconds |
| December 2024 | 3 minute 12 seconds |
| January 2025 | 4 minute 27 seconds |
| February 2025 | 8 minute 33 seconds |
| March 2025 | 5 minute 37 seconds |
| Month | Average response time |
|---|---|
| October 2024 | 2 days |
| November 2024 | 2 days |
| December 2024 | 2 days |
| January 2025 | 4 days |
| February 2025 | 4 days |
| March 2025 | 5 days |