Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Contact centre
The graphs on this page show our contact centre's performance over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| November 2024 | 82% |
| December 2024 | 82% |
| January 2025 | 83% |
| February 2025 | 80% |
| March 2025 | 81% |
| April 2025 | 84% |
| Month | Average call waiting time |
|---|---|
| November 2024 | 3 minute 2 seconds |
| December 2024 | 3 minute 12 seconds |
| January 2025 | 4 minute 27 seconds |
| February 2025 | 8 minute 33 seconds |
| March 2025 | 5 minute 37 seconds |
| April 2025 | 4 minute 39 seconds |
| Month | Average response time |
|---|---|
| November 2024 | 2 days |
| December 2024 | 2 days |
| January 2025 | 4 days |
| February 2025 | 4 days |
| March 2025 | 5 days |
| April 2025 | 4 days |