Our performance
To view the exact statistics for each month, simply hover over or tap on the data points on the charts.
Our performance
Contact centre
The graphs on this page show our contact centre's performance over time. We update this information every month so you can see how we're performing against our targets.
| Month | Average customer satisfaction score |
|---|---|
| May 2025 | 86% |
| June 2025 | 84% |
| July 2025 | 82% |
| August 2025 | 85% |
| September 2025 | 84% |
| October 2025 | 82% |
| Month | Average call waiting time |
|---|---|
| May 2025 | 3 minutes 37 seconds |
| June 2025 | 2 minutes 57 seconds |
| July 2025 | 2 minutes 56 seconds |
| August 2025 | 3 minutes 51 seconds |
| August 2025 | 2 minutes 29 seconds |
| September 2025 | 1 minute 38 seconds |
| Month | Average response time |
|---|---|
| May 2025 | 4 days |
| June 2025 | 3 days |
| July 2025 | 2 days |
| August 2025 | 2 days |
| September 2025 | 2 days |
| October 2025 | 2 days |