The Regulator of Social Housing oversees all registered social housing providers. They assess providers in three areas:
- Governance – how well an organisation is led and managed
- Financial viability – the organisation's financial strength and stability
- Consumer standards – the quality and safety of services customers receive
After an inspection, the regulator issues a rating for each area.
Our latest ratings
Our latest ratings are:
- G2 for governance
- V2 for financial viability
- C2 for consumer standards
What each rating means
Governance: G2
G2 confirms that we meet the regulator’s governance requirements, but we need to improve some aspects of our governance arrangements to support continued compliance.
The regulator recognised the progress delivered through our Simpler, Stronger, Better strategy and highlighted strong engagement from our Board.
They also identified areas where we need to strengthen operational oversight and risk management. This aligns with the work already underway to improve customer services, systems and data.
Financial viability: V2
V2 shows our financial position is secure and meets the regulator’s requirements.
The regulator found that:
- Our business plan is well‑funded
- We have strong access to borrowing
- We continue to meet lender requirements
Investment in our existing homes is placing pressure on finances, which we anticipated. We are confident in our financial strategy and will continue to monitor performance closely.
Consumer standards: C2
C2 means we meet the consumer standard, but there are some areas where we need to improve how we deliver our services.
The regulator highlighted the following areas of strength, or where improvements had been made:
- A large reduction in overdue fire actions with an accelerated programme of fire risk assessments as part of a structured programme
- Better repairs turnaround times
- Assurance that we have a good understanding of the condition of our homes
- Delivery of outcomes in other areas of landlord health and safety such as electrical and asbestos safety
- An established approach to damp and mould
- Fair and respectful treatment of customers, with an active Customer Panel
- Improved complaints handling
- Clear processes to managing antisocial behaviour and hate crime, including working in partnership with others
- Allocating and letting our homes in a fair and transparent way and supporting tenants to maintain their tenancies
Areas identified for further improvement include:
- Reducing our repairs backlog
- Strengthening how we track, oversee and report on damp and mould work
- Demonstrating how customer feedback shapes services with more established opportunities for tenant scrutiny
- Strengthening our approach to using relevant information to understand the diverse needs of tenants and to assess whether our housing and landlord services deliver fair and equitable outcomes for tenants
- Reducing the number of complaints by delivering better outcomes for our customers
Our journey to becoming a great social landlord
Reaching the mid-point of our Simpler, Stronger, Better strategy is a good opportunity to reflect on our progress. The regulator's inspection has shown that we have the right strategy in place and have made significant strides forward in becoming a great social landlord. The judgement also confirms there is more to do, and we are committed to continuing our work to improve outcomes for our customers.