About

Publications

Our reports provide clear information about how we run our business and our services.

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Our publications

  • 2024 Annual Report

    7.1 MB
    PDF

  • 2024 GreenSquareAccord Financial Statements

    3.1 MB
    PDF

  • 2024 Complaint Handling Self-Assessment Report

    331.2 KB
    PDF

  • 2024 Annual Complaints Performance and Service Improvement Report

    4.6 MB
    PDF

  • 2023 Annual Report

    3.6 MB
    PDF

  • 2023 GreenSquareAccord Financial Statements

    2.8 MB
    PDF

  • 2023 Complaint Handling Self-Assessment

    107.0 KB
    PDF

  • 2022-23 Housing Ombudsman Service Landlord Performance Report

    637.6 KB
    PDF

  • 2023 Gender Pay Gap Report

    2.9 MB
    PDF

  • Business Strategy Year 1 Progress Update

    1.5 MB
    PDF

  • 2022 GreenSquareAccord Financial Statements

    2.0 MB
    PDF

  • 2022 Gender Pay Gap Report

    519.8 KB
    PDF

  • 2021 GreenSquare Annual Review

    2.2 MB
    PDF

  • 2021 GreenSquare Financial Statements

    4.1 MB
    PDF

  • 2021 Accord Annual Report

    4.5 MB
    PDF

  • 2021 Accord Financial Statements

    6.8 MB
    PDF

  • 2021 Gender Pay Gap Report

    276.1 KB
    PDF

  • 2021 Value For Money Statement

    830.7 KB
    PDF