Our Customer Panel Meet our Customer Panel members
Find out more about our Customer Panel members below.
Sarah Mason, Chair
Sarah Mason lives just outside Chippenham and has been a GSA customer for five years. Sarah is passionate about how customers feel about the services they receive. As the Chair of the Customer Panel Sarah wants to help get the best value for money and really listen to what customers need.
Andrew Clough
Andrew lives in Malmesbury and has been a GSA customer for 22 years. As a panel member Andrew is interested in understanding the barriers social landlords face around investment in existing homes and the effects this has on customers. Andrew believes his occupational experience as a tutor working with a strong ethic of diversity and inclusion will enable him to take on board the needs of all customers when representing their voice to GSA.
Anthony Gorman
Anthony lives in Birmingham and has been a GSA customer for three years. Anthony is committed to the values of inclusion, equality and diversity and representing the voice of GSA customers.
Bethany
Beth lives in the West Midlands and has been a GSA customer for 9 years. Having first-hand experience of leaving care and the transition into managing a tenancy for the first time, Beth fully understands how young people leaving care feel. Beth is interested in working with GSA and stakeholders to improve the customer experience during these early life journeys.
Donna French
Donna lives in Great Wyrley and has been a GSA customer for 12 years. Donna has 20 years nursing care experience and was also a supported housing officer for a social housing provider for six years. As a panel Member, Donna is keen to establish a stronger partnership between customers and GSA.
Jon Upchurch
Jon lives in Oxfordshire and has been a GSA customer for 16 years. Jon has experience in retail management for well-known high street brands providing him with the knowledge and experience to help GSA improve the customer journey and drive-up customer satisfaction. Jon wants to be part of a group that can help make a real difference to improving lives.
Julian Ellis
Julian lives in Clyffe Pypard and has been a GSA customer for 20 years. As a panel member Julian wants to make a difference by helping drive up performance and customer satisfaction.
Kerry-Ann (Kay) Francis
Kay lives in Gloucester and has been a GSA customer for two years. Kay wants to be the voice for other customers and to work with the panel and GSA to find solutions together.
Lorraine Payne
Lorraine lives with her husband and adult son with special needs in a small village outside of Chippenham and has been a GSA customer for 44 years. Lorraine wants to work with the panel to make a positive difference.
Mohammed Adris MBE
Mohammed lives in Birmingham and has been a GSA customer for over 12 years. He was one of the first Muslims to receive an MBE from Her Majesty the Queen, recognising his tireless commitment to charitable work and community service. Mohammed is a passionate advocate for community cohesion, and is fluent in multiple languages, enabling him to connect with and serve diverse populations.
Selina Joseph
Selina lives in Coseley and has been a GSA customer for six years. Having gone through the experience of a home swap and relocating from London to the Midlands, Selina would like to draw on her own experiences and insight to help drive improvements that will benefit all customers.
Sonia Carr
Sonia lives in Wiltshire and has been a GSA customer for 21 years. With experience of sitting on legacy Customer Panels over the last eight years, Sonia feels she can represent the silent voice of those customers who do not feel able to speak up.
Stephen Amoah
Stephen lives in Wiltshire with his young family and has been a GSA customer for 13 years. Stephen is committed to promoting inclusivity and understands the importance and value of delivering culturally sensitive services and ensuring the Panel is representative of GSA’s diverse customer base.
Susan Ozbicak
Susan lives in a scheme for residents aged 55+ in Bilston, Wolverhampton and has been a GSA customer for 11 years. Susan is committed to speaking up on behalf of other customers and wanting to make things better for everyone.
