Our 2024 Customer Roadshows have come to an end

This summer, our Community Involvement and Investment Team in partnership with the Localities teams have successfully completed a series of customer roadshows aimed at engaging with communities across the region.

We’ve now visited all our planned locations, including Daventry, Wiltshire, Gloucester, Dudley, Birmingham, Chippenham, Walsall, and Banbury. Each stop was an opportunity to connect with our customers, listen to their concerns, and work together to enhance our services.

These roadshows were designed to:

• Provide a platform for customers to meet the team delivering services in their area.
• Offer a space for customers to ask questions and share valuable feedback.
• Allow confidential discussions about any community safety concerns.

• Highlight opportunities for customers to get involved in shaping our services.

We’re excited to share that we received over 280 comments and pieces of feedback during these roadshows. Key themes that emerged included general repairs and maintenance, fly-tipping and litter, anti-social behaviour and drug concerns, parking issues, speeding and abandoned vehicles. These insights are invaluable as they will directly shape the improvements we make to our services.

Natalie Jones, our Head of Community Involvement and Investment, said: “Across all of these events we engaged in meaningful conversations, received useful feedback, and strengthened our relationships with the communities we serve.

“Our customers are central to everything we do. It was inspiring to see our team actively engaging with communities and addressing their needs. These roadshows have been instrumental in helping us tailor our services to better meet the needs and expectations of our customers.”

Thank you to all our customers who came along to speak to us at these events. As a reminder customer’s who attended have been entered into a prize draw to win £250 worth of shopping vouchers.