Our Customer Panel collaborates with teams at GSA to influence, scrutinise and improve our performance and customer service. The panel, which consists of 16 GSA customers, meets monthly to drive transparency and accountability across our organisation.
Take a look at our 2025 Customer Panel infographic to see their highlights and achievements from the past year.
Sarah Mason, our Customer Panel Chair, said: “I am really pleased to share some of the major activities which the Customer Panel has been directly involved in this year when it comes to improving customer experience.
“I would particularly like to mention the work we’ve done to improve customer communications, innovation and involvement in the new Customer Choice Award which was presented at this year’s Gold Star Awards.”
You can find out more about our Customer Panel, here.
