Our Year Two Progress Check report sets out how we are progressing against our strategy objectives. Published on our website, it supplements the Customer Annual Report and Financial Statements we produce every year.
When we launched our Simpler, Stronger, Better strategy in April 2023 we promised to publish a report each year to outline the progress we are making against each of our four objectives.
Our Year Two Progress Check includes:
- a summary of what we achieved in year one and two
- our priorities for year three
- where we are on our five-year journey
- key performance indicators.
Ruth Cooke, our Chief Executive, said: “It is great to be able to reflect on the progress we have made against each of our objectives.
“During the last two years the changes we have made to simplify and strengthen our organisation have enabled us to focus our activity on our core social landlord services. Meanwhile we have continued to make improvements to the services customers have told us matter most to them and progressed major projects which set the groundwork for us to provide a great service more consistently. We’ve invested in our homes and built new much-needed homes in our communities, and we’ve continued to empower and invest in our colleagues, recognising that only with them can we make the changes our customers deserve.
“The work we have done in the first two years of Simpler, Stronger, Better has laid the foundations for us to ramp up our investment in our homes and services in year three. While we are where we wanted to be on our journey at this stage, we know we need to keep pushing and go much further to realise our ambition to become a great social landlord. As we look to year three, this is exactly what we will do. Our commitment to our customers remains at the heart of our work.”
You can read our Year Two Progress Check here.
Find out more about our Simpler, Stronger, Better strategy here.