Social media policy

We have guidelines we ask everyone to keep in mind when they interact with our social media channels to make sure they remain a safe, respectful place.

We know most people treat others with respect, but if we see something that is likely to cause offence, or you are not able to follow these guidelines we may remove your post. If unacceptable behaviour continues, we may block you from our social media channels.

We're here to help

We're aware sometimes things go wrong, and if you have a complaint or issue you want to bring to our attention it is fine for you to share your experience on our social media channels in a way which reflects our guidelines.

To make sure your complaint is dealt with as quickly as possible we recommend you contact us.

Be respectful

Our accounts are open forums for people to talk about GSA and subjects related to being a customer. Please do not post statements that could be offensive or insulting to others and avoid identifying or discussing individuals – this includes GSA colleagues.

Any posts that include profanity, religious content, political content, or are off-topic and could be deemed offensive to others will be removed.

Hateful language or harassment of any kind will not be tolerated. Anyone posting content of this nature will be reported and banned from our channels.

We want our channels to be a safe space and everyone is entitled to their opinion. However, if it is clear you are spamming posts with comments or repeatedly commenting on our posts to deliberately lead the conversation in a negative direction, we may delete your comment or, in extreme cases, block you from our channel.

If you are offended by any posts, we encourage you to report this to the relevant platform.

Protect yourself

Please avoid posting any personal information as this can leave you open to scammers.

Any posts that include an email address, phone number, address, date of birth or other personal information will be removed.

Think facts

Please avoid posting any false or misleading information about GSA or any organisation providing services on our behalf. Avoid posting any content that is untrue or speculative.

No advertising

Please don’t post messages that are adverts or self-promotion.

Any links, images, or messages posted to our wall or newsfeed posts which promote you, an off-topic event or your business will be removed.

Thank you for helping to make sure our social media channels remain a safe, respectful place.