How to make a complaint
If you’re unhappy with our service, please call us on 0300 111 7000. There are other ways to contact us if you prefer, however, the quickest way is to talk to us.
We value your feedback and want to make things right if we’ve let you down.
If you’re unhappy with our service, please call us on 0300 111 7000. There are other ways to contact us if you prefer, however, the quickest way is to talk to us.
Our complaints process follows the two-stage process outlined in the Housing Ombudsman's Complaint Handling Code. Here’s a summary of how it works:
Stage 2 is the last stage of our internal process.
If you’re still not happy after Stage 2, you can escalate your complaint to an Ombudsman service:
If you need help using our complaints process, please let us know. For example, we can:
Read our reasonable adjustments policy to learn more about how we can support you.
If your complaint is about a care and support service, please email us at c&scomplaints@greensquareaccord.co.uk.
For more information about our complaints process, please read our policies and procedures.
Read our latest annual report on our compliance with the Housing Ombudsman’s Complaint Handling Code.