Reasonable adjustments are changes or support we can offer to make sure our services are accessible to you and meet your individual needs. These adjustments are designed to remove barriers that may affect you, especially if you have a disability or specific requirement. We want to ensure you can fully access and benefit from our services without unnecessary challenges.
How we can help
Here are some examples of the types of adjustments we can offer:
- Sending letters or forms in large print, Braille, audio, or on coloured paper
- Communicating in the way that works best for you, like email or phone instead of post
- Giving you more time to respond to us (as long as we can legally allow it)
- Offering a British Sign Language (BSL) interpreter for face-to-face meetings
- Being flexible during meetings, such as taking extra breaks or simplifying information
- Making sure you can give feedback in a way that works for you, like over the phone
We’ll always work with you to understand your needs and find the best solution.
How to request an adjustment
You can request an adjustment in any of the following ways:
- Call us on 0300 111 7000
- Send a message to info@greensquareaccord.co.uk
- Write to us at GreenSquareAccord, Methuen Park, Chippenham, SN14 0GU
- Speak directly with one of our team members
- Ask your local authority or a relevant agency to refer you
- Ask a family member or third party to request on your behalf