Before you move into one of our homes, you’ll sign a tenancy agreement. This agreement sets out how much rent you’ll pay and when you need to pay it. It also explains your responsibilities as a tenant, as well as our commitments as your landlord.
Your tenancy
Managing your tenancy
You can find your tenancy agreement and update your contact details in your online account.
Frequently asked questions
Where can I find my tenancy agreement?
You will have received your tenancy agreement when you first moved into your home. Contact us to request a new copy of your tenancy agreement.
How do I pay my rent and when?
Your tenancy agreement will tell you whether you need to pay your rent weekly or monthly.
We’ve got a number of different ways you can pay your rent to make it quick and easy to pay on time. You can choose the option that suits you best.
How can I update my contact details?
If you change your contact details, such as your phone number or email address, you can let us know through your online account.
You can also let us know by email or phone.
What should I do if my circumstances change?
Sometimes circumstances change, for example, children leave home and new partners move in. If that’s the case, please let us know so we can update our records.
You can tell us about any changes through your online account, by email or by phone.
Can you help me live independently?
Our Tenancy Skills team can support you with:
- Paying your rent
- Budgeting
- Setting up utility bills and council tax, including after moving into a new home
- Maximising your income
- Applying for benefits you’re entitled to
- Connecting with specialist support services (mental health, domestic abuse, mobility, substance use)
- Finding charitable grants or hardship funds
- Getting fuel vouchers if energy costs are a struggle
Contact us, or speak to your housing officer or customer accounts officer to find out how we can support you.