About us Our performance
We believe transparency and openness around our performance is extremely important, so we’ve committed to sharing our performance with you monthly.
Our commitment to service improvement means we’ve made some changes to how we deliver our services, considering feedback and suggestions we have received from our customers and colleagues.
We know there’s still more to do, but by being open and transparent about how we’re doing, the progress we’re making, and what we still need to improve, we hope this will give our customers confidence we are putting our words into action.
Our targets
We set targets for each part of our landlord service and measure our performance against them. Customers have told us that the three most important areas of customer service are:
How we're doing
Our how we’re doing monthly performance infographic shows our performance in each of these key service areas.
It shows the areas where we still need to make improvements and highlights those where we are performing well.
Tenant Satisfaction Measures
Over 4,500 customers participated in our 2024 Tenant Satisfaction Measures (TSM) perception survey. This survey helps us understand how customers feel about us as their landlord.
