We believe transparency and openness around our performance is extremely important, so we’ve committed to sharing our performance with you monthly.
Our commitment to service improvement means we’ve made some changes to how we deliver our services, considering feedback and suggestions we have received from our customers and colleagues.
We know there’s still more to do, but by being open and transparent about how we’re doing, the progress we’re making, and what we still need to improve, we hope this will give our customers confidence we are putting our words into action.
We set targets for each part of our landlord service and measure our performance against them. Customers have told us that the three most important areas of customer service are:
Our 'How we're doing' monthly performance infographic shows our performance in each of these key service areas. It shows the areas where we still need to make improvements and highlights those where we are performing well.
In 2024, over 4,500 customers took part in our first Tenant Satisfaction Measures (TSM) survey. Click the button below to see the results and our progress so far.
View our 2024 survey results
